Your Satisfaction is 100% Guaranteed. If you are dissatisfied with your CoolGrip® for any reason, simply return the product within 30 days for an easy refund of your purchase price, excluding $4.95 Processing and Handling.
Follow return information which is shipped with each package. Send all returns to the address indicated on your packing slip/invoice. We suggest you ship returns to TCB Concepts llc via a GROUND method that can be tracked (UPS ground / FedEx Ground / USPS Priority mail).
Along with your return, be sure to include the following:
- Your order number and/or your complete name, address, and billing phone or email address.
- A detailed explanation regarding your reason for returning the item(s)
- Information about whether you would like a refund or a replacement.
Troy MI 48099
Product Sales and Delivery
Most orders are shipped within 1 week of receipt. However, depending on demand for the product, some items may require up to 4 weeks for shipping. You should allow additional times for the shipping of products from our warehouse to you.
None of your information is sold, it is used only to process your order.